ServiceSync Advantages

 

  • Improves service delivery with online work orders that are tracked through completion & updated in real-time
  • Enhances operational efficiency by automating repetitive tasks & allowing management-by-exception
  • Creates greater visibility & insights on facility spend through granular data collection and reporting
  • Lowers costs by consolidating vendors, freeing up time & creating Not-To-Exceed amounts for all trades

What Does ServiceSync Do For Your Organization?

  • Automates the repetitive tasks of:
    • Contacting service providers (SPs) to initiate work orders
    • Communicating with SPs to track specific issues in specific locations
    • Following-up on completed work
  • Creates visibility to work flow for all parties
    • Customized alerts
    • GPS-based check in/out & updates; phone-based IVR also available
    • Mobile application
  • All common issues are pre-loaded
    • Define custom drop-down menus for work order creation
    • All location specifics are customized, including on-site equipment
    • Planned Maintenance work orders are automatically generated
  • Customized User Roles
    • Users can see 1 location or 1,000
    • Multiple users per location with different rights are supported
  • Not-To-Exceed cost controls established
    • By trade
    • Approval process defined for exceptions
    • Can be changed by dedicated management
  • Provides multiple reporting options
    • Spend insights by trade & location & equipment type
    • Customized reports available
    • Service Provider score cards